frequently asked questions Zoha Los Angeles
Frequently Asked Questions
Frequently asked questions are essential for our customers to find accurate information quickly. Below, you will find a collection of our most frequently asked questions to assist you.
Where are you located?
Our office is located in Los Angeles, California. Whether you’re local or visiting, we’re just a contact away for any inquiries.
How to contact?
If you have any questions or require assistance, you can reach us via email at Support@zohalosangeles.com. Alternatively, visit our contact us page and fill out the form. We will get back to you promptly.
How soon will it ship?
Your order will ship within 1-2 days and typically arrives within 4-5 days of shipping. We aim to ensure that your purchase arrives as quickly as possible.
Can I request gift wrapping?
Yes, you can request gift wrapping at no extra charge. Please send us a message when you place your order to make arrangements.
What is your return or exchange policy?
We have a 30-day return policy for non-sale items. This means you have 30 days after receiving your item to request a return. To qualify for a return, your item must be in its original condition, unworn or unused, with tags (if any) and in its original packaging. You will also need the receipt or proof of purchase; please note that a 20% stocking fee will apply upon return.
To initiate a return, contact us at Support@zohalosangeles.com. Once your return is accepted, we will provide you with the details on where to send the item back. Be aware that items sent without first requesting a return will not be accepted.
Damages and issues
We encourage you to inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue. You have 48 hours following delivery to report any problems.
Exceptions / non-returnable items
Certain types of items are non-returnable, including sale items and gift cards. Please consider this when making a purchase.
Exchanges
If you wish to exchange an item, the fastest way to ensure you receive what you want is to return the item you have, and make a new purchase once the return is accepted.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow some time for your bank or credit card company to process and post the refund. If you have not received your refund after 15 business days since approval, please contact us at Support@zohalosangeles.com.
Can you ship internationally?
Currently, we do not ship internationally. We focus our services within the United States but appreciate your interest.
